Privacy Policy
At Talvenda, we are committed to protecting your privacy and handling your personal information with transparency and care. This policy explains how we collect, use, and safeguard your data.
Section 01
Information We Collect
We collect information you provide directly to us, as well as data gathered automatically when you interact with our website and services. The types of information we may collect include:
Personal Identifiers
- Full name and job title
- Business email address
- Phone number
- Company name and address
Inquiry & Communication
- Messages and inquiry content
- Product requirements and specifications
- Sample request details
- Email correspondence history
Usage & Technical Data
- IP address and browser type
- Pages visited and time on site
- Device type and operating system
- Referring website or source
Location & Preferences
- Country or region (inferred from IP)
- Language preferences
- Marketing communication preferences
- Cookie consent settings
Section 02
How We Use Your Information
We use the information we collect for specific, legitimate business purposes. We do not sell your personal data. Below are the primary ways your information is used:
Responding to Inquiries & Quotation Requests
To process and respond to contact form submissions, sample requests, and business inquiries from potential and existing clients.
Delivering Our Services
To manage client relationships, coordinate formulation and production projects, and support order fulfillment and logistics.
Website Analytics & Improvement
To understand how visitors use our website, identify areas for improvement, and optimize user experience and content relevance.
Marketing & Industry Communications
To send relevant product updates, industry insights, and promotional content -- only to contacts who have opted in or expressed interest.
Legal & Compliance Obligations
To meet applicable legal requirements, respond to lawful requests, and protect the rights and safety of Talvenda and our clients.
Section 04
Information Sharing & Third-Party Services
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
We may share your information only in the following limited circumstances:
Service Providers & Technology Partners
We work with trusted third-party vendors who help us operate our website and business. These include:
These providers are contractually required to protect your data and may only use it to perform services on our behalf.
Legal & Regulatory Disclosure
We may disclose your information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of Talvenda, our clients, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights will be respected.
International Transfers
As Talvenda operates globally with facilities in China and a U.S. subsidiary, your data may be processed across jurisdictions. We ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable data protection laws.
Section 05
Data Retention & Security
Data Retention Periods
Data is retained only as long as necessary for the purpose it was collected, or as required by law. Upon expiry, data is securely deleted or anonymized.
Security Measures
SSL/TLS Encryption
All data transmitted via our website is encrypted in transit
Access Controls
Strict internal access policies limit who can view personal data
Secure Storage
Data stored on protected servers with regular security audits
Incident Response
Documented procedures for identifying and responding to data breaches
Please note: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing sensitive information online.
Section 06
Your Rights
Depending on your location and applicable data protection laws (including GDPR, CCPA, and other regional regulations), you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you and how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Object
Object to the processing of your data for direct marketing or other legitimate interest purposes.
Right to Data Portability
Request your data in a structured, machine-readable format for transfer to another service.
Right to Withdraw Consent
Withdraw consent for marketing or optional data processing at any time without penalty.
How to Exercise Your Rights
To submit a data rights request, please contact us at sales@talvenda.com. We will respond within 30 days of receiving your verified request. We may need to verify your identity before processing certain requests.
Section 07
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us through any of the following channels:
Privacy Email
sales@talvenda.comGeneral Inquiries
sales@talvenda.comChina Office
Qingpu District, Shanghai
Response Commitment
We aim to respond to all privacy-related inquiries within 5 business days. Data rights requests will be addressed within 30 days as required by applicable law.
© 2025 Talvenda. All rights reserved.
This Privacy Policy was last updated on . We may update this policy periodically -- please check back for the latest version.